Refund policy
Sessions with me are booked for a particular time, and that time is held for you. This page sets out what happens if plans change – yours or mine.
Sessions: cancelling and rescheduling
More than 12 hours before your session – cancel for a full refund, no reason needed.
Between 12 hours and 1 hour before – the time is already set aside, so it is no longer refundable, but you are welcome to move it. Write to me and we will find another slot.
Less than 1 hour before, or if you do not arrive – the session counts as held.
To cancel or move a session, email hi@reikiwithalex.co with your name and the time of your booking. The earlier you write, the easier it is.
If something genuinely serious happens – illness, an accident, a family emergency – write to me anyway. I would rather hear from you than apply a rule.
If something goes wrong at my end
If a session cannot go ahead because of a technical failure on my side, or because I have to cancel, you get the choice: a full refund or another session at no cost. If a connection drops mid-session and we cannot recover it, we will reschedule the remainder.
Group healing sessions
Group healing is paid for by the month. You can cancel and receive a full refund at any point before that month begins. Once the month has started, that month is not refundable – you are welcome to keep attending whatever remains of it, and to cancel before the next one.
Digital products and courses
Recorded healings, guides, e-books and course materials are not refundable once they have been delivered or made available to you. This is the standard position for digital content, and by completing the purchase you agree to immediate access and accept that the right of withdrawal does not apply to it.
If something does not download, does not play, or never arrives, that is a different matter entirely – write to me and I will sort it out.
Your right of withdrawal in the EU
If you are a consumer in the European Union, you normally have 14 days to withdraw from a purchase without giving a reason.
Two things follow from that, and both are ordinary EU practice rather than anything unusual:
- If you book a session inside that 14-day window and ask for it to take place within it, you are asking me to begin the service before the period ends. Once the session has been held, the right of withdrawal no longer applies to it. The cancellation terms above apply instead.
- For digital products, the right of withdrawal ends when access begins, as set out above.
Nothing on this page limits your rights under Lithuanian or EU consumer law where those rights apply.
How refunds are paid
Refunds go back to the payment method you used, usually within five to ten working days depending on your bank or card issuer.
Questions
Write to hi@reikiwithalex.co with your name, the date and time of the session, and what you would like to happen. I read everything myself.